Employees first, customers second, and management third. “Because all the value is created in the interface between the employee and the customer, it is management’s job to encourage innovation of that interface and create an engaging work environment. This is stimulated by sending the message ‘You [the Employee] are more important than the Management!’” (Gary Hamel, Management Expert)

Inverted Pyramid’s Information Flow. Studies show top management is aware of only 4% of problems, middle managers 9%, supervisors 74%, and front line workers 100%; yet, the information – and decisions – mainly flow from-top-to-bottom in traditional management philosophy. This causes underperformance in many industries and companies and so, it is time to change this information flow, decision flow,…and many other things…